FAQs

FAQS

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Actual product color may vary from the images shown. Every monitor or mobile display has a different capability to display colors, and every individual may see these colors differently. In addition, lighting conditions at the time the photo was taken can also affect an image's color.

EXCHANGES

Fragrances and accessories can only be exchanged if delivered damaged.


CAN I EXCHANGE MY ITEMS AT IK HOUSE OF FASHION STORE?

Yes, as long as the store has the section the garment comes from (Men / Women or Juniors)

RETURNS:

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via Coupon or refund in your account.